Store Policies

At www.sophieralli.com, we want to give our customers the most enjoyable shopping experience that’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Terms & Conditions

Please read these conditions carefully before using the Sophie Ralli Fine Art website. By using the www.sophieralli.com website, you signify your agreement to these conditions.

Sophie Ralli reserves the right to refuse access to the online purchasing facilities offered on the website, edit or remove products, or cancel orders at our discretion. Any cancelled orders will not incur any cost to you. You understand that you, and not Sophie Ralli, are responsible for all electronic communications and information sent from your computer to us and you must use the website for lawful purposes only. You must not use the website in any way that may be deemed fraudulent or be unlawful in any other way.

Privacy

Please read our Privacy Policy Notice to understand our policy.

Contract

When you place an order to make a purchase from us, we will send you an email acknowledging receipt of your order. Your order at this point in time represents an offer to us to purchase a product which is then accepted by us when we send you an ‘Order Confirmation’ email. Within one working day of receipt of your order we will contact you either by telephone or email to advise and discuss delivery of your order. Our acceptance of your order is complete once we have sent you an ‘Order Confirmation’ email. Any products on the same order that we have not confirmed in an ‘Order Confirmation’ email do not form part of that contract.

Shipping

We aim to despatch orders within 3 working days of receiving your order. Then the items will be delivered within 2-3 working days via Royal Mail 48hr Tracked Service.

Returns

Please read our Returns Policy, which applies to products purchased from us using the website. Customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are available in the Returns Policy.

Pricing & Availability

We aim to hold all artworks (on the Shop Page) in stock for despatch usually within 5 working days of confirming you order. You will be kept advised of the process of your order but you may contact us at any time for a status update by emailing us at sophieralli@gmail.com

Errors & Omission Excepted (E & OE)

Despite our efforts, it is possible that occasionally products on our website may be mis-priced. All prices are verified when we confirm your order. If a product’s correct price is lower than the stated price, we will charge you the lower amount. If a product’s correct price is higher than our stated price, we will, at our discretion, confirm your order at the lower price, contact you for instructions before confirming your order, or cancel your order and notify you of the cancellation.

Events Beyond Our Reasonable Control

Sophie Ralli will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Alterations and Amendments

We reserve to right to make changes to our website, policies and these Conditions of Use and Sale at any time. If any of these conditions is deemed for any reason unenforceable, that condition will be deemed severable and will not effect the validity of any remaining conditions.

Law

All contracts between you (the buyer) and Sophie Ralli (the seller) shall be governed by the laws of England. You agree, as we do, to submit to the jurisdiction of the courts of England.

Our Details:

Sophie Ralli

We are committed to protecting your privacy online.

Customer Details / Your Personal Information

We collect personal information in order to deliver the products and service you want, administer our business, provide customer service and be able to communicate special offers unless you have chosen not to receive such offers. The information we collect may include:

Information you provide when you purchase products from us.
Technical information such as your IP address, your computer’s operating system, your browser type and the path you take through our website.
Financial information provided by you in connection with your purchase such as payment card details is not stored once the transaction has been completed.

We use your personal information to:
Process your purchase and arrange delivery
Deliver your purchases to you
Prevent Fraud
Confirm you orders
Respond to your customer service requests
Inform you of relevant special offers if you have given us permission to do so
We do not sell, rent or disclose personal information to others
We do not disclose personal information to Third Party Service providers except in the following situation:

Third Party Service Providers

Orders for framed artworks are periodically fulfilled on our behalf by our nominated framing company. We also use third party courier companies to deliver your orders. Both have access only to the information needed to perform their respective function, but are obligated not use it for any other purposes.

We do not share or sell your personal information to others.

Your Rights Under The GDPR

The GDPR provides the following rights for individuals:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

Data Retention

We will retain your data for 6 years from the end of the last company financial year they relate to.

Complaints About Your Personal Data

You have the right to lodge a complaint with the Information Commissioner if you consider that, in connection with personal data relating to you, there is an infringement of the GDPR.

Privacy Statement: How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

- Remember what is in your shopping basket
- Remember where you are in the order process

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

– Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

- Allow you to share pages with social networks such as Facebook

- This website will not share any personal information with third parties.

Delivery & Returns

Delivery

Artworks are currently only available to ship within the UK. We aim to despatch orders within 3 working days of receiving your order. Once dispatched, the items will be delivered within 2-3 working days via Royal Mail 48hr Tracked Service.

Returns

Our refunds policy does not affect your statutory rights.

Items Returned Within The Seven-day Cooling Off Period

By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day the item is delivered.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of delivering the item to you.

Please contact our office by email within seven working days of the day the item was delivered stating your name & address, the invoice number, and the item(s) you wish to return. Please do not return any items to us before contacting us via our email sophieralli@gmail.com We will be able to give you a return address once you have made contact.

We will not refund your costs in returning the item to us unless you are returning the item because of an error on our part.

Any item returned must be packed in its original packaging & in the case of mounted prints, must be unsealed. We regret that we cannot accept cancellations of contracts for the purchase of mounted prints where the item has been unsealed.

Please be aware that you will be responsible for returning the item to us unless we delivered the item to you in error, or if the item is damaged. To ensure safe return of the item, at your request we may arrange for collection from your address at your cost. In this instance, once the item has been collected by our courier, we will assume the responsibility for its safe return to us and therefore we recommend this method of return. When you contact us to inform us of your wish to return the item, we will provide a quotation for the collection and where appropriate take payment by credit or debit card.

If you wish to use your own method of return, this must be agreed by us before you proceed.

On receipt of your item, subject to it fulfilling the criteria stated above, we will refund the item and delivery charge to the card used for the original transaction.

Items Returned Because They Are Incorrect Or Damaged

If you are returning an item because of an error on our part or because the item is damaged we will arrange for the collection of the incorrect or damaged item and arrange for a replacement to be sent to you at our cost.

Please contact us by email within seven working days of the day the item was delivered stating your name and address, the Invoice and Order number, the item(s) you wish to return, and whether the item was sent in error or has been damaged in transit. Please do not return any items to us at your own expense, we will arrange with you a convenient day to collect the incorrect/damaged item.

Any item returned must be packed in its original packaging & in the case of mounted prints, and the packaging must be unsealed. Due to the nature of the acetate wrapped mounted prints, any damaged received during transit should be clearly visible without unwrapping the print. We regret that we cannot accept the return of mounted prints where the item has been unsealed.

The delivery of the correct item or replacement for a damaged item will be despatched to you as soon as possible and will be arranged with you by telephone or email.